Orders are processed within 2–3 business days, and delivery typically takes 8–10 business days from the time your order ships.

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Yes, we offer free shipping on all orders, with no minimum purchase required.

We currently ship throughout Australia.

Once your order has shipped, you'll receive a shipping confirmation email with a tracking number. You can use this number to follow your delivery every step of the way. If you haven't received tracking information within 3 business days of placing your order, please contact us at support@ilayaboutique.com.

We have a 30-day return policy — you have 30 days after receiving your item to request a return. Items must be in the same condition you received them: unworn or unused, with tags, and in their original packaging, along with proof of purchase.

You can start a return by contacting us at support@ilayaboutique.com. Once your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Please note: items sent back without first requesting a return will not be accepted.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Once we've received and inspected your return, we'll let you know if it's approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@ilayaboutique.com.

We accept American Express, Visa, Mastercard, Apple Pay, Google Pay, Maestro, and Shop Pay.

When you place an order, you're making an offer to purchase, and your order isn't accepted until we confirm it. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests once an order has been accepted.

Yes. We use SSL (Secure Sockets Layer) technology to encrypt sensitive information like passwords and card numbers during checkout, and we are PCI DSS compliant. Your card number is never accessible to us — once your purchase is completed, we only see your billing and shipping information, order details, and the last 4 digits of your card.

Once we've received and inspected your return, we'll let you know if it's approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@ilayaboutique.com.

Each product page includes a detailed size chart with measurements to help you find your perfect fit. We recommend comparing your own measurements to the chart rather than relying on your usual size, as fit can vary between styles. If you're still unsure, feel free to reach out to us at support@ilayaboutique.com and we'll be happy to help.

We make every effort to accurately represent our products, but please note that colours or product appearance may differ from how they appear on your screen due to your device and its settings.

We reserve the right to limit quantities of any product and may discontinue items at any time. If an item you want is out of stock, feel free to contact us at support@ilayaboutique.com and we'll let you know if or when it might be restocked.

We're sorry to hear something isn't right! If your item arrives damaged, incorrect, or is missing from your order, please get in touch as soon as possible at support@ilayaboutique.com. Include your order number and a photo if relevant, and we'll evaluate the issue and make it right for you.

Please contact us straight away at support@ilayaboutique.com. We'll work directly with the carrier to investigate and find a solution as quickly as possible.

Our team is happy to help! You can reach us by emailing support@ilayaboutique.com or by filling in the form on our Contact Us page. We're available Monday to Friday, 09:00–17:00 (AEST) and Weekends, 11:00–16:00 (AEST), and we aim to respond to all enquiries within 24 hours.